To initiate a return, please send an email to [email protected], providing details and pictures of the issue, along with your order number.
Our return policy extends for a period of 30 days. If more than 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
For your item to be eligible for a return, it must be unused and in the same condition as when you received it. It should also be in its original, unopened packaging.
To complete your return, please include a receipt or proof of purchase. Kindly refrain from returning the item directly to the manufacturer; instead, ship it to:
198 Shawmont Ave
Philadelphia PA, 19128.
Certain circumstances may result in partial refunds, including items that are not in their original condition, are damaged, or are missing parts for reasons unrelated to our error. Additionally, items returned more than 30 days after delivery may also be subject to partial refunds.
Refunds will be processed once we receive and inspect the returned item. You will receive an email notification regarding the approval or rejection of your refund. If approved, the refund will be automatically applied to your original method of payment within a specific timeframe.
If you have not received your refund, we recommend checking your bank account first. You may also need to contact your credit card company, as there might be a delay in the posting of the refund. If necessary, reach out to your bank for further assistance. Should you still not receive your refund, please contact us at [email protected].
Please note that only regular-priced items are eligible for refunds, while sale items are non-refundable.
For exchanges, we only replace items that are defective or damaged. If you require an exchange for the same item, please email us at [email protected] and send your item to: 198 Shawmont Ave Philadelphia PA 19128.
When returning a product, you will be responsible for covering the shipping costs. These costs are non-refundable, and in case of a refund, the amount will be deducted from your total.
The delivery time for exchanged products may vary depending on your location.